Refund Policy

Last Updated: March 22, 2026 · Effective Date: March 22, 2026

1. Overview

PuppyDiary offers subscriptions through the Google Play Store. GACW does not directly process payments and therefore cannot issue refunds for purchases made through the app store. All refund requests must be submitted to Google Play.

2. Google Play Store Refunds

To request a refund for a purchase made on Google Play:

Within 48 Hours of Purchase

  1. Open Google Play Store
  2. Tap your profile icon > Payments & subscriptions > Budget & history
  3. Find the purchase and tap Refund

After 48 Hours

  1. Visit https://play.google.com/store/account
  2. Find the order in your purchase history
  3. Select Request a refund or Report a problem
  4. Follow the on-screen instructions

Alternatively, contact Google Play support at Google Play Help Center.

3. Non-Refundable Items

The following are generally not eligible for refunds:

  • Subscriptions where the full billing period has been consumed
  • Purchases made more than 48 hours ago (at Google's discretion)

4. Cancellation vs. Refund

Cancellation and refund are separate actions:

ActionEffect
Cancel subscriptionStops future renewals. You keep access until the end of the current paid period. No refund is issued.
Request refundRequests money back for a specific purchase. If approved, access may be revoked immediately.

To cancel a subscription: Google Play Store > Profile > Payments & subscriptions > Subscriptions > PuppyDiary > Cancel

5. Contact Us

While we cannot process refunds directly, we are happy to help with:

  • Troubleshooting issues with your purchase
  • Providing information to support your refund request
  • Resolving billing concerns

Contact us:

6. Dispute Resolution

If you are unsatisfied with the outcome of a refund request:

  1. Contact us first at [email protected] — we may be able to resolve the issue directly.
  2. Google Play dispute: Follow the dispute process at Google Play Help Center

退款政策

最后更新：2026 年 3 月 22 日 · 生效日期：2026 年 3 月 22 日

1. 概述

PuppyDiary 通过 Google Play 商店提供订阅服务。GACW 不直接处理付款，因此无法为通过应用商店进行的购买发放退款。所有退款请求必须提交给 Google Play。

2. Google Play 退款

购买后 48 小时内

  1. 打开 Google Play 商店
  2. 点击个人头像 > 付款和订阅 > 预算和历史记录
  3. 找到购买记录并点击退款

超过 48 小时

  1. 访问 Google Play 账户页面
  2. 在购买历史中找到订单
  3. 选择申请退款或报告问题

3. 取消与退款的区别

  • 取消订阅：停止未来续订，当前已付费周期内仍可使用高级功能，不退款
  • 申请退款：请求退还特定购买的款项，审批通过后可能立即撤销访问权限

4. 联系我们

虽然我们无法直接处理退款，但我们乐意帮助排查购买问题、提供退款申请所需信息或解决账单相关疑问。